This page explains how to delete your karma account and the personal data associated with it. You can do this in the karma app, or request deletion from this page if you no longer have the app installed.
Delete in the karma app
If you still have the app:
- Open the karma app and sign in.
- Go to Profile → Personal details and find the Delete account section.
- Confirm deletion. This permanently closes your account; it is not a temporary freeze or deactivation.
Request deletion by email
If you have uninstalled the app, or cannot get to your profile, email us to start a deletion request:
Email support@karma-app.com to delete your accountPlease include the email address associated with your karma account,so we can verify the request. We may ask for additional confirmation before deleting the account.
We aim to complete account deletion within 30 days of verifying your request (sooner when possible). You will receive a confirmation email when it is done.
What happens when you delete
Deleting your account does all of the following:
- Your sign-in is revoked: Firebase Authentication, and Sign in with Apple where you used it
- Account details (name, email, date of birth, sign-in credentials) and profile information (photo, bio, skills and interests, general area) are deleted from our database and storage
- Your identity-verification session with our provider, Didit, is closed, the result we store is deleted, and within 30 days we ask Didit to delete your face data and ID document
- Any karma-share links you created are removed
- Your device, usage, skills, and causes data are purged
- In-app messages and shared photos tied to your account are deleted within the period below
- Open requests are closed, and your requests and completed help are taken out of public view
- You receive a confirmation email when it is done
Deleting your account is permanent. You will need to create a new account if you want to use karma again later.
What may be retained, and why
In limited cases we may retain certain information after account deletion, as described in our Privacy Policy:
| Data | Retention | Why |
|---|---|---|
| Account and profile data | Removed from our systems within 30 days of deletion | Except where law requires longer retention |
| Messages and shared photos | Deleted within 90 days of account deletion | Except messages retained for an active safety investigation |
| Completed help history and karma points record | Kept in anonymised form for 6 years | Accounting and audit; no longer linked to you, and not visible to other users |
| Identity document | Held only by Didit; we ask Didit to delete it within 30 days of account deletion, otherwise Didit deletes it 1 year after the check | We do not store copies of your ID in karma systems |
| Face data (selfie, liveness, facial geometry) | Held only by Didit; we ask Didit to delete it within 30 days of account deletion, otherwise Didit deletes it 1 year after the check | We never receive the face data, only the pass or fail result |
| Safety, fraud, or legal records | Only as long as needed | Legal obligation, security, fraud prevention, or an ongoing investigation |
| Aggregated / anonymised analytics | May be retained | No longer identifies you |
Waitlist only (no app account)
If you joined the website waitlist but never created a karma app account, there is no app account to delete. To stop receiving waitlist emails and remove your waitlist email, unsubscribe via any waitlist message, or email support@karma-app.com.
Contact
Email: support@karma-app.com
US mailing address: Karma Inc., 1272 S Governors Ave, Unit #2036, Dover, DE 19904, United States.
UK office: Karma Tech US UK Limited, 10 Barley Mow Passage, London W4 4PH, United Kingdom.
More detail on how we handle personal information is in our Privacy Policy.